If, after talking with your AHB representative, you feel that details in your job need to be queried, you may use our Customer Help Centre.

If you’re looking for a general update on your job progress, please visit your supplied client portal or contact your AHB liaison.

Information about the AHB Group internal complaints process:

There are six sections to complete and it can take on average 10 to 15 minutes for people to fill in and submit this complaint form.

You will need to share with us:

• Basic personal details obtained from you or your representative
• What your complaint is about and what happened when we tried to fix the problem
• What outcome you think is fair and reasonable
• Any relevant documents as evidence to support your complaint

*Please note: You will be unable to submit the complaint form if it is incomplete

What happens after you submit your complaint:

• You’ll receive an acknowledgment within 24 hours.
• We’ll review the details and any special requirements.
• Urgent issues will be prioritized.
• Communication will be clear, fair, and respectful.
• We aim to resolve matters within 10–15 business days, though some cases may take longer.
• By submitting, you agree to the terms and conditions.

Privacy Notice:

• We collect personal information about you, including information obtained from your representative in order to contact you and handle your complaint.
• If you choose to provide us with sensitive information, for example information about your health, you consent to us collecting and disclosing that information unless you tell us otherwise.
• If you choose to remain anonymous or withhold information, we may not be able to handle your complaint.
• With your consent, or by law, we may provide your personal information to government agencies.
• With your consent we may collect personal information about your cultural or linguistic background and your identity as an Aboriginal or Torres Strait Islander for the purposes of improving our services.
• We are committed to protecting your personal data as outlined above and in our Privacy Policy. We kindly request that you maintain the confidentiality of any sensitive information shared during our interaction. To find out more about the AHB Group’s Privacy Policy please click [HERE].

We are here to help you, please be respectful and willing to work with us to resolve the complaint.

Please fill in the form below to begin the escalation process: